Refund Policy

This Refund Policy applies to purchases of containers and build services made directly through KJK Shipping Containers LLC. Because container units and custom builds are made-to-order or sourced against a specific unit, our refund terms differ by order type as described below.

1. Deposits & Order Confirmation

Standard container orders typically require full payment, or a deposit specified in your quote, to confirm the order and reserve inventory. Custom modification and tiny home build orders require a signed build contract and non-refundable design/engineering deposit before work begins, as detailed in Section 4.

2. Standard (Unmodified) Containers

Unmodified new or used containers may be canceled for a full refund if the request is made before the unit ships from our yard. Once a container has been dispatched for delivery, cancellation is treated as a return and is subject to a restocking and return-freight fee, deducted from the refund.

3. Custom & Modified Orders

Containers with custom modifications (windows, doors, insulation, wiring, plumbing, paint, etc.) are produced to your specifications and are non-refundable once fabrication has begun. Cancellations requested prior to the start of fabrication may be eligible for a partial refund, less any design work, materials ordered, or engineering fees already incurred.

4. Tiny Home Build Contracts

Tiny home builds are governed primarily by the signed build contract for your project, which sets out the payment schedule (typically tied to project milestones), change-order process, and cancellation terms. In general:

• The initial design/engineering deposit is non-refundable once design work has started
• Milestone payments made for completed phases of work (structural modification, MEP rough-in, finish work, etc.) are non-refundable for work already performed
• Any unearned balance beyond work completed and materials committed will be refunded upon cancellation

5. Damaged or Incorrect Deliveries

If your container or completed build arrives materially different from what was ordered, or with damage not disclosed at time of sale, contact us within 48 hours of delivery. We will work with you toward a repair, replacement, or partial/full refund depending on the nature of the issue, consistent with any inspection findings.

6. Cancellations

To cancel an order, contact us in writing at the email below with your order or contract reference. Cancellation requests are effective upon our written acknowledgment, not upon initial request, so please allow time for confirmation before assuming an order has been stopped.

7. Refund Process & Timing

Approved refunds are issued to the original payment method within 10–14 business days of approval. Bank or card processing times beyond our control may affect when funds appear in your account.

8. Contact Us

For refund or cancellation requests, email sales@kjkshippingcontainers.com or call +1 (800) 555-1190 with your order details.